Jun 18, 2012 hightech, hightouch customer service by micah solomon is packed with good ideas here are ten of my favorites after reading it last week. Tech talent remains in high demand and skilled workers know it the unemployment rate for technology professionals is significantly lower than the national averagejust 2. Campusbased strategies for student success 9 step 1. High tech high touch download ebook pdf, epub, tuebl, mobi. Technology and our search for meaning john naisbitt nicholas brealey publishing a penetrating look at technology in business and contemporary society, taking the reader on a tour of what the author describes as our technology immersion and our accelerated search for meaning. Weve known about the power of relationships to increase acquisition, retention, and branding since the dawn of marketing, but only lately has the technology to truly capitalize on it been developed.
In technology is the currency of our lives, found in high tech, high touch, published in 1999, the author john naisbitt discusses a familiar topic, but it in an interesting way. Integrating high tech and high touch the safety and scientific validity of this study is the responsibility of the study sponsor and investigators. High techhigh touch is the result of an impassioned collaboration of a threegeneration triojohn naisbitt, his daughter nana naisbitt, and artist. Mar 21, 2014 john naisbitt technology as currency, high tech, high touch. Getting employee buyin to high tech touch benefits, or to any new program, can be challenging. However, as discussed here, using business simulations to develop wisdom is a combination of high touch and high tech.
Since 1994, high touch high tech of greater atlanta has been the leading handson science experience in metroatlanta. Franchise locations use the maps below to find a high touch high tech business location in your area. John naisbitt technology as currency, high tech, high. High tech, low touch is a term in the area of business process management describing the level of automation and personal interaction of a process. Naisbitt further elaborated on his ideas in the 1999 high tech, high touch technology and our search for meaning. Background the organizers and operators of high tech high in san diego opened high tech high media arts the school in september 2005. Naisbitt s approach explores the impact of technology on western life, and contrasts it with what he calls high touch. How hightouch tools help improve healthcare outcomes hr dive. High touch high tech brings fun kids science experiments right to your classroom. As a technology partner, we focus on making technology accessible and expanding your existing technology and communications capabilities. Anyone remember the book megatrends, authored by futurist john naisbitt back in 1982. Thats why in high techhigh touch, john naisbitt decided to revisit a chapter from megatrends, his 1982 bestseller, in which he discussed the split between high tech and what he dubbed high touch. High techhigh touch is the result of an impassioned collaboration of a threegeneration trio john naisbitt, his daughter nana naisbitt, and artist douglas phillipsand is unlike any other book john naisbitt has ever written.
When i was a distance learning librarian at a small private university, i put effort into making personal connections with online students. In this important and timely book encompassing the key trends of our time, john naisbitt, the worlds foremost social forecaster and bestselling author, takes us on a compelling and kaleidoscopic tour of our contemporary technology immersion and our accelerated search for meaning. Join our team and become a part of the most successful and rewarding franchise system. The great irony of the high tech age is that weve become enslaved to devices that were supposed to give us freedom. Technology and our search for meaning by john naisbitt 5 ratings, 3. We live in a world where, arguably, every task involves to a varying degree people and technology. The unemployment rate for technology professionals is signi. At some shows, technology records attendee traffic, thereby showing where attendees spend their time. High tech, high touch california state university, fresno. Naisbitt reexamines this idea in his latest book, high techhigh touch. Download print h uman factors attract and keep tech workers.
Our programs and science activities align with the curriculum for. How hightouch tools help improve healthcare outcomes american well. He is best known for authoring the international bestsellers megatrends, which. One of the trends discussed was high tech, high touch, which discussed the need for balance between technology and human interaction. Hightech, hightouch customer service by micah solomon is packed with good ideas here are ten of my favorites after reading it last week. By streamlining the submissions process, insurers can enter the modern digital age while still maintaining a high. Based on current trends, he forecasts that we are moving from.
Ten new directions transforming our lives warner books. Hightouch may also refer to the frequency in which a surface is touched. Through discovery style learning and inquiry based dialogue, children are engaged in exciting programs that encourage them to explore the many wonders of science and nature. In fact, naisbitt revisited that topic in 1999 with a book by that title. That said, i think there is great value in this hightech world in creating hightouch services that put a human face on the library and remind patrons of the value librarians bring. Moursund 4 sees high techhigh touch as two intersecting venn sets with one set representing the area where technology contributes better and one set where people contribute better. High tech and high touch article pdf available in journal of service research 161. We all know what high tech isthese are the technologies that make us available 24 hours a day, like a convenience store, naisbitt writes. Sixtynine years ago a little gem called whither, whither, or after sex, what. We all know what high tech isthese are the technologies that make us. He theorized that in a world of technology, people long for.
Mega trends forced technology to high tech high touch. Echoes of its increasing relevance led douglas to suggest that johns next book be a reexamination of high techhigh touch, now considered by many to be the. High touch technologies has moved a few times since its early beginnings before settling in downtown, but it has always called wichita home. John naisbitt s vision of the worlds economy has the mark of genius. High techhigh touch by john naisbitt, nana naisbitt. Sep 29, 2014 that said, i think there is great value in this high tech world in creating high touch services that put a human face on the library and remind patrons of the value librarians bring. Elementary students in grades k5 can become a real scientist and learn by doing fun science experiments. We deliver inschool field trips that transform your classroom into a living laboratory. The twostory lobbyatrium, connected by a travertine marble staircase, has a concierge, patient. Naisbitt and aburdene provide a forecast of the coming ten years, including a booming global economy, the decade of women in leadership, and the religious revival of the third millenium. Ict in education from the point of view of high techhigh touch. John nesbitt introduced the concept of hitech hitouch signifying.
Natural light floods the atrium lobby, and family waiting rooms are located in a twostory beacon at the south end of the building. High tech, low touch processes are typically lower cost per transaction due to the high level of automation. He theorized that in a world of technology, people long for personal, human contact. John naisbitt has a thoughtful way of considering the moral and ethical implications. Theyre all manifestations of high techhigh touch, an unwieldy concept pulled. High touch article about high touch by the free dictionary. Feb, 2008 anyone remember the book megatrends, authored by futurist john naisbitt back in 1982. Once upon a time, way back in 1999, a man named john naisbitt published a book called high tech high touch. The design team created the interior to reflect the hospitals hightech, hightouch philosophy. They prescribe high touch as in new age touchyfeely to counter foreboding high tech.
Possibly a term coined by john naisbitt, from the second chapter in his book megatrends in 1982. Intentionality intentionality is an important first step of the high tech, high touch approach taken by 20 mvp award applicants and served as the catalyst for success in each of the subsequent areas. Nov 06, 2017 how high touch tools help improve healthcare outcomes american well. Hightouch refers to the involvement of personal attention and service. John naisbitt born january 15, 1929 in salt lake city, utah is an american author and public speaker in the area of futures studies. High tech high touch two must have skills sets every. Listing a study does not mean it has been evaluated by the u. Nov 16, 2016 possibly a term coined by john naisbitt, from the second chapter in his book megatrends in 1982. The great irony of the hightech age is that weve become enslaved to devices that were supposed to give us freedom.
Minneapolis star tribune internationallyrenowned futurist and bestselling author john naisbitt is back with chinas megatrends, the. High touch technologies is a software, technology, and communications partner that provides support and services to all industries. Technology needs peopleand a culture that supports those peoples best efforts. It was on the new york times best seller list for two years, mostly as no. In customer service, hightech is the new hightouch june 11, 2018 by. One megatrend that resonated for me was called high techhigh touch. High touch high tech handson science programs elementary. The initial costs to develop these automated processes may be significant and high tech, low touch is therefore less suitable for low volume transactions. Jan 25, 2018 one megatrend that resonated for me was called high techhigh touch. John naisbitt, author, douglas philips, with, nana naisbitt, with broadway. John naisbitt technology as currency, high tech, high touch. Summer stem camps high touch high tech of greater atlanta.
Plan for this eventuality, keeping the emotional needs of your customer central. The unemployment rate for technology professionals is significantly lower than the national averagejust 2. Trend 3 the international association of exhibitions and events says growing onsite data capture benefits attendees, exhibitors and trade show coordinators. In this important and timely book encompassing the key trends of our time, john naisbitt, the worlds foremost social forecaster and bestselling author, takes. Another great feature of hightech, hightouch is the summary at the end of each section wonderfully titled and your point is to indicate that these are just the most important points for you to remember. High techhigh touch shows how we need to understand technology. The principle symbolizes the need for balance between our physical and our spiritual reality. Summary megatrends john nasbitt download ebook pdf, epub. How hightouch tools help improve healthcare outcomes hr. High tech high touch decodes our interaction with technology through the human lenses of time, play, religion and art. Having a high awareness of human complexity, having empathy. Getting employee buyin to hightech touch benefits, or to any new program, can be challenging. It raises our awareness of what role technology plays in our daily lives, and encourages a discussion about how biotechnology will alter life in the future.
Super trend spotter and premier historian of future events naisbitt megatrends, 1982, etc. John naisbitt first developed the concept of high tech, high touch in his 1982 bestseller megatrends. A high tech, low touch process has a high level of automation and low or no manual interaction use cases. High touch high tech franchisees are out there every day fueling imagination and curiosity in children. By using intelligent tools to extract information, underwriters can focus on business. High techhigh touch john naisbitt, shrewd observer of change in america, has long pointed out that the more peoples lives are impacted by new technology, the more they crave meaningful human interaction. High techhigh touch is the result of an impassioned collaboration of a threegeneration triojohn naisbitt, his daughter nana naisbitt, and artist douglas phillipsand is unlike any other book john naisbitt has ever written. The impact of automation on eap clients of the future the idea is to allow brands to make their online shopping experience much more in line with their instore experience and to give online only retailers the opportunity to. The term was coined in 1982 by john naisbitt in his book megatrends. John naisbitt, whose books have sold more than 14 million copies worldwide, has been accurately describing the future since 1968. Thats why in high tech high touch, john naisbitt decided to revisit a chapter from megatrends, his 1982 bestseller, in which he discussed the split between high tech and what he dubbed high touch. When i was a distance learning librarian at a small private university, i put.
You will be glad that this is included in the book because solomon provides what seems like a million examples of the good, the bad. As a technology partner, we focus on making technology accessible and expanding. Nov 17, 2011 once upon a time, way back in 1999, a man named john naisbitt published a book called high tech high touch. High tech high touch is a rigorous and wideranging critique of modern america. Stock trading done by humans, as opposed to automated trading or using online brokers, is also referred to as hightouch. John naisbitt is an american writer in the area of futures studies. It was on the new york times best seller list for two years, mostly. It was explored further by naisbitt in his followup book high techhigh touch. The more high technology around us, the more the need for human touchhigh techhigh touch. In 1976, high touchs founder, ted cary, left wichita state universitys developing computer science program to pursue more lucrative business ventures. All content on this website, including dictionary, thesaurus, literature, geography, and other reference data is for informational purposes only. The term hitech hi touch was coined by john naisbitt in the early 80s. In business, the term often refers to situations where trust between the customer and employed individuals is necessary. High tech high touch solutions how is high tech high.
Hightouch care is also referred to as patientcentered care. Naisbitt s approach explores the impact of technology on western life, and contrasts it. From inschool experiences to summer camps and birthday parties, high touch high tech is dedicated to promoting scientific and technologic literacy among todays children. High tech high media arts charter renewal request submitted to district october 1, 20 1 i. The school has maintained an enrollment of about 400 students in grades 912, starting with. Ten new directions transforming our lives was published in 1982. High touch high tech has been fueling the imagination of children everywhere, since 1994, by providing fun, interactive, handson science and nature experiences for children.32 1401 206 1323 984 855 301 37 415 1513 935 1024 1140 955 1222 679 579 747 1190 656 997 1253 1303 919 1425 1257 1497 906 928 1508 325 63 867 897 1217 389 242 619 529 660 1159 370 439